SHIPPING POLICY

Last updated: September 24, 2026

NorthStuds currently ships to Canada and the United States.

Canadian orders are fulfilled from our warehouse in Quebec, Canada, while U.S. orders are fulfilled from our United States warehouse.

This domestic fulfillment structure allows us to ship orders within the customer's country of delivery without cross-border customs processing.

If you have questions regarding shipping or experience an issue while placing an order, please contact us through our online chat or by email at support@northstuds.com.

CANADA SHIPPING

Orders shipped to Canadian addresses are fulfilled from our warehouse in Quebec.

All prices for Canadian customers are displayed in Canadian dollars (CAD) unless otherwise indicated.

Canadian orders are shipped using available carriers such as Canada Post, Purolator, or other appropriate carriers, depending on the destination and shipment requirements.

UNITED STATES SHIPPING

Orders shipped to U.S. addresses are fulfilled from our warehouse in the United States.

Because U.S. orders are shipped domestically within the United States, customers are not subject to Canadian import duties, customs tariffs, or cross-border brokerage charges on their NorthStuds order.

Applicable sales taxes may be charged where required by law.

SHIPPING RATES

Shipping charges are calculated automatically at checkout based on the order, destination, package weight, and available shipping service.

The applicable shipping cost will be displayed before you complete your purchase.

ORDER PROCESSING

Orders are typically processed within 1–2 business days.

Processing times do not include weekends or statutory holidays.

During periods of unusually high order volume, processing times may occasionally be longer.

TRACKING

All shipments include a tracking number.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

DELIVERY TIMES

Delivery times vary depending on the destination and shipping service.

Estimated delivery times provided at checkout or by the carrier are estimates and are not guaranteed unless specifically stated otherwise by the carrier.

NorthStuds is not responsible for delays caused by carriers, weather, transportation disruptions, peak shipping periods, or other circumstances outside our reasonable control.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, please contact us as soon as possible at support@northstuds.com.

Once an order has shipped, we may not be able to change or redirect the delivery address.

Additional shipping charges resulting from an incorrect or incomplete address, an unclaimed package, or a returned shipment may be charged to the customer in accordance with our Return and Refund Policy.

LOST OR DAMAGED SHIPMENTS

If your shipment appears to be lost or arrives damaged, please contact us as soon as possible at support@northstuds.com.

We will review the situation and, where appropriate, work with the shipping carrier to investigate the shipment.

Please keep all packaging and shipping materials if an order arrives damaged, as photographs or other documentation may be required.

RETURN SHIPPING

Returns must be authorized by NorthStuds before being shipped.

Return instructions and the appropriate return address will be provided based on the customer's location.

Do not return a product to the original shipping address unless specifically instructed to do so by NorthStuds.

CONTACT US

For shipping questions, please contact:

NorthStuds
9402-5244 Quebec Inc.
support@northstuds.com