RETURN AND REFUND POLICY

Last updated: September 24, 2026

At NorthStuds, we want to make returns as straightforward as possible while ensuring that returned products remain new, unused, and resalable.

Please read the conditions below before returning any product.

RETURN AUTHORIZATION REQUIRED

All returns must be authorized by NorthStuds before being shipped.

To request a return, please contact us at support@northstuds.com within 10 days of delivery.

Please include your order number and the reason for the return.

Once your return has been approved, we will provide the appropriate return instructions and return address based on your location.

Do not return a product to the original shipping address unless specifically instructed to do so by NorthStuds.

Unauthorized returns may be refused or returned to the sender.

RETURN ELIGIBILITY

To qualify for a return, the product must:

• Be returned within the authorized return period;
• Be new and unused;
• Have never been installed;
• Have never been mounted, driven on, tested in use, or otherwise used;
• Be unmodified and undamaged;
• Include all original parts, accessories, instructions, and packaging; and
• Be in a condition suitable for resale as new.

Products showing signs of installation, use, wear, damage, alteration, or missing components are not eligible for return.

Because many NorthStuds products are installation-based products, once a product has been installed or used, it cannot be returned simply because the customer changes their mind or selected the wrong product.

This does not limit any rights that may apply to defective products under applicable law.

RESTOCKING FEE

Approved returns resulting from a customer changing their mind, ordering the wrong product, or otherwise returning an eligible product for reasons not caused by NorthStuds are subject to a 10% restocking fee.

The restocking fee is deducted from the amount refunded.

The restocking fee does not apply when NorthStuds shipped the wrong product or when a return is accepted because of a verified defect for which NorthStuds is responsible, subject to applicable warranty rights.

RETURN SHIPPING COSTS

Unless the return is the result of an error by NorthStuds or otherwise required by applicable law, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless required by law or unless the return results from an error by NorthStuds.

We strongly recommend using a tracked shipping service for returns.

NorthStuds is not responsible for return shipments that are lost or damaged before they are received at the designated return location.

CANADIAN AND U.S. RETURNS

Canadian and United States orders are fulfilled separately.

Canadian orders are fulfilled from our warehouse in Quebec, while U.S. orders are fulfilled from our United States warehouse.

Return instructions and the appropriate return destination will therefore depend on the customer's location and the order involved.

Please wait for return instructions from NorthStuds before shipping anything back.

WRONG, DAMAGED, OR DEFECTIVE PRODUCTS

If you receive the wrong product, a product that was damaged before or during delivery, or a product that appears to be defective, please contact us as soon as possible at support@northstuds.com.

Please include:

• Your order number;
• A description of the issue; and
• Photographs or other information reasonably required to evaluate the problem.

Do not install or use a product that appears incorrect, damaged, or defective if doing so could cause further damage or create a safety issue.

If NorthStuds confirms that an incorrect product was shipped or that a return is required because of an issue for which NorthStuds is responsible, we will provide appropriate instructions.

Applicable legal and manufacturer warranties remain unaffected by this Return and Refund Policy.

REFUNDS

Once an authorized return is received, we will inspect the product to confirm that it meets the return requirements.

If the return is approved, the refund will be issued to the original payment method, less any applicable restocking fee, non-refundable shipping charges, or other authorized deductions.

Please allow several business days for your financial institution or payment provider to post the refund after it has been processed by NorthStuds.

REFUSED, UNCLAIMED, OR UNDELIVERABLE PACKAGES

If a package is returned because it was refused, left unclaimed, or could not be delivered because the customer provided an incorrect or incomplete address, the order may be treated as a customer-initiated return.

Where permitted by law, the following amounts may be deducted from the refund:

• A 10% restocking fee;
• Original shipping charges; and
• Reasonable additional shipping or return costs incurred as a result of the refused, unclaimed, or undeliverable shipment.

If the customer requests that the order be shipped again instead of refunded, additional shipping charges may apply.

CANCELLATIONS

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate the request, but once an order has entered fulfillment or has shipped, it may no longer be possible to cancel or modify it.

Any cancellation or refund remains subject to rights provided by applicable law.

CONSUMER RIGHTS

Nothing in this Return and Refund Policy is intended to exclude, restrict, or limit any warranty, cancellation right, refund right, or other consumer protection that cannot legally be excluded or limited.

Certain legal rights may apply independently of our voluntary return policy, including rights relating to defective products or certain online purchases.

CONTACT US

To request a return or ask a question about a refund, please contact:

NorthStuds
9402-5244 Quebec Inc.
support@northstuds.com