Privacy Policy

Last updated: October 5, 2026

NorthStuds is operated by 9402-5244 Quebec Inc. (“NorthStuds”, “we”, “us”, or “our”).

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.northstuds.com, place an order, contact us, or otherwise use our services.

Personal Information We Collect

Depending on how you interact with NorthStuds, we may collect:

  • Your name, email address, telephone number, billing address, and shipping address
  • Order and transaction information
  • Payment information required to complete a purchase
  • Customer service communications
  • IP address, browser type, device information, operating system, and website activity
  • Marketing and communication preferences

Payment information is processed through Shopify and applicable payment providers. NorthStuds does not necessarily receive or store your complete payment card information.

How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Process payments, refunds, and returns
  • Communicate with you regarding your order or requests
  • Provide customer service
  • Detect and prevent fraud or unauthorized transactions
  • Operate and improve our website
  • Analyze website performance and customer interactions
  • Send marketing communications where permitted by law and according to your preferences
  • Comply with legal, accounting, tax, and regulatory requirements

Cookies and Similar Technologies

NorthStuds and its service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website usage, prevent fraud, improve performance, and support marketing or advertising where permitted.

You may manage your privacy and cookie preferences through the privacy controls available on our website and through your browser settings.

Disabling certain cookies may affect website functionality.

How We Share Personal Information

We may share personal information with service providers when reasonably necessary to operate our business, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Warehouses and fulfillment providers
  • Technology and hosting providers
  • Analytics and marketing providers
  • Customer service providers
  • Professional advisers such as accountants, lawyers, and insurers

We may also disclose information when required by law or when reasonably necessary to prevent fraud, protect our customers, or protect NorthStuds and its systems.

We do not sell personal information for money.

Shopify

Our online store is hosted by Shopify.

Shopify processes certain personal information to provide its e-commerce platform and related services.

More information about Shopify's privacy practices is available at:

https://www.shopify.com/legal/privacy

International Processing

NorthStuds is based in Quebec, Canada.

Some service providers may process or store personal information outside Quebec or outside Canada, including in the United States.

As a result, personal information may be subject to the laws of the jurisdiction where it is processed or stored.

We take reasonable measures to ensure that service providers handling personal information maintain appropriate safeguards.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, security, and record-keeping requirements.

When information is no longer required, we take reasonable measures to securely delete, destroy, or anonymize it where appropriate.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where permitted
  • Withdraw consent to certain uses of your information
  • Manage or withdraw marketing consent
  • Object to or restrict certain uses of personal information where applicable
  • Submit a question or complaint regarding our privacy practices

We may need to verify your identity before processing certain requests.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing communications.

Privacy Officer

NorthStuds has designated a person responsible for the protection of personal information.

Privacy questions, requests, or complaints may be directed to:

Privacy Officer
NorthStuds / 9402-5244 Quebec Inc.
1951 Sherbrooke
P.O. Box 2
Magog, Quebec J1X 5G2
Canada
support@northstuds.com

Children's Privacy

Our website and products are not directed toward children, and we do not knowingly collect personal information from children except as permitted by applicable law.

If you believe that a child has provided us with personal information inappropriately, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our operations, technology, services, or legal requirements.

When changes are made, we will update the “Last updated” date above.

Contact Us

For questions about this Privacy Policy or our privacy practices, please contact:

NorthStuds / 9402-5244 Quebec Inc.
1951 Sherbrooke
P.O. Box 2
Magog, Quebec J1X 5G2
Canada
support@northstuds.com