Shipping & Returns
NorthStuds currently ships within Canada.
U.S. shipping is temporarily unavailable while we finalize our new U.S. fulfillment setup. We expect to resume shipping to the United States soon.
If you experience any issue with our website or have questions about an order, please contact us through our online chat or by email at support@northstuds.com.
Shipping
NorthStuds.com is a Canadian-owned and operated business.
Canadian orders are fulfilled from our warehouse in Quebec, Canada.
Once U.S. shipping is activated, U.S. orders will be fulfilled domestically from our United States warehouse.
Canada Shipping
Canadian orders are shipped using carriers such as:
- Canada Post
- Purolator
Shipping rates are calculated automatically at checkout based on the weight of the order and destination.
All shipments include a tracking number.
Orders are typically processed within 1–2 business days.
You will receive a shipping confirmation email with tracking information once your order has shipped.
United States Shipping
U.S. shipping is temporarily unavailable while we finalize our new U.S. fulfillment setup.
We expect to resume shipping to the United States soon.
Once activated, U.S. orders will be fulfilled domestically from our United States warehouse.
We appreciate your patience and apologize for the temporary inconvenience.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, please contact us as soon as possible at support@northstuds.com.
Once an order has shipped, we may not be able to change or redirect the delivery address.
Return Policy
All returns must be authorized by NorthStuds before being shipped.
To request a return, please contact support@northstuds.com within 10 days of delivery and include your order number and reason for the return.
Once approved, we will provide the appropriate return instructions and return address.
Do not return a product to the original shipping address unless specifically instructed to do so by NorthStuds.
Return Eligibility
To qualify for a return, the product must:
- Be new and unused
- Have never been installed
- Be unopened or in original resalable condition
- Include all original packaging, parts, and accessories
- Be returned within the authorized return period
Products that have been installed, used, modified, damaged, or show signs of wear are not eligible for return simply because the customer changed their mind or selected the wrong product.
This does not limit any rights that may apply to defective products under applicable law.
Restocking Fee
Approved customer-initiated returns are subject to a 10% restocking fee.
The restocking fee does not apply when NorthStuds shipped the wrong product or when a verified defect is confirmed and NorthStuds is responsible for the return.
Return Shipping
Unless the return is the result of an error by NorthStuds or otherwise required by applicable law, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless required by law or unless the return results from an error by NorthStuds.
Refused, Unclaimed, or Undeliverable Packages
If a package is returned because it was refused, left unclaimed, or could not be delivered because of an incorrect or incomplete address provided by the customer, the order may be treated as a customer-initiated return.
Where permitted by law, the following amounts may be deducted from the refund:
- A 10% restocking fee
- Original shipping charges
- Additional return or reshipping costs
If the customer requests that the order be shipped again, additional shipping charges may apply.
Contact Us
For shipping or return questions, please contact:
NorthStuds
support@northstuds.com